Who We Are

KREATE for Business Development is a Rwanda based training and workforce development consultancy built on more than 20 years of U.S. experience in Learning & Development, Customer Experience, and Contact Center Operations. We help organizations strengthen their teams, elevate their customer service standards, and create high-performance workplace cultures that drive real results.

What makes KREATE different is our global level expertise combined with a deep understanding of Rwanda’s growing business landscape. Before establishing KREATE, our leadership co-founder delivered large-scale training, coaching, quality improvement, and workforce development programs for leading U.S. companies such as National Debt Relief, Connect America Medical Alert Systems, and numerous high-volume contact centers across the United States. Today, that same level of excellence is brought to Rwandan businesses, start-ups, corporate teams, and youth development programs.

At KREATE, we specialize in:

• Customer Service & Soft Skills Training 
• Workforce Development & Coaching
• Leadership & Train-the-Trainer Programs
• Quality Assurance Systems & Performance Improvement
• Onboarding & Employee Capability Building
• Business Skills Training for Aspiring Entrepreneurs

Our mission is simple: to strengthen businesses by strengthening people. We believe that exceptional customer experience starts with confident, capable, and well trained employees, and we design every program to be practical, engaging, and tailored to your organization’s unique needs.

Today, KREATE proudly supports companies, SMEs, community programs, and institutions across Kigali and beyond. As Rwanda continues to grow, innovate, and compete globally, we stand ready to help build the skilled, empowered workforce needed for the future.

KREATE for Business Development — Improving service, strengthening teams, and developing leaders.